# Have Questions? Our Horstman House FAQ will Address Them! Our FAQ was assembled based on the most frequently asked questions by guests. If you can't find what you are looking for, call our team today. 1-877-621-1177 ## Frequently Asked Questions ### Should I book Directly with Horstman House? Yes, HorstmanHouse.com is the official website for the Horstman House Hotel in Whistler, BC. By booking directly with us we can ensure you the lowest rate possible and provide you with the best customer service. ### What is Check-in / check-out time? Check in is at 4 PM and check out is at 10 AM. ### Do you allow Early check-in / late check-out? Yes we are happy to provide our guests with early check-in and late check-out when available. For more information please contact one of our front desk agents at [604-935-3495](tel:604-935-3495) ### Will we be charged in Canadian dollars? Yes, all rates displayed on our site and all transactions will be in Canadian dollars (CAD). ### Are pets allowed? I’m sorry we do not allow pets. ### Do you allow smoking on property? In the rooms? Smoking is only permitted in designated areas. No smoking is allowed in any of our rooms. ### Do you have high-speed wireless Internet access available? Complementary wireless internet access is available throughout the hotel. ### Do you have a fitness center? What are the hours? Yes, we have an on-site fitness center open daily from 10 AM to 10 PM. ### Do you have a pool? What are the hours? Yes, we have a year-round heated outdoor pool and hot tub open daily from 10 AM to 10 PM. We also have a common area gas grill in the pool area available to our guests. ### How do I check-in to the hotel? The Horstman House does not operate a 24-hour front desk. Please refer to your check-in instructions for additional check-in information or call one of our front desk agents at [604-935-3495](tel:604-935-3495) for additional information. ### Do you have on-site parking? How much is parking? Yes, we offer complimentary on-site garage parking. ### What is the minimum age requirement to check in to the room? You must be 19 years of age with a valid ID to check in to the hotel. 2162161 Alberta LTD, dba Whistler Premier recognizes its duties and responsibilities under the British Columbia Human Rights Code, as amended. Where applicable, nothing in these terms, conditions, and/or policies limits an individual’s ability to seek reasonable accommodation based on their protected characteristic(s), including, without limitation, age, in the provision of accommodation, service or facility offered by 2162161 Alberta LTD dba Whistler Premier. To the extent that there is any conflict between these terms, conditions, and/or policies and the Code, the Code shall prevail to the extent of the inconsistency. ### What is your cancellation / deposit policy? Please visit our [Booking Policy](https://www.horstmanhouse.com/booking-policy) page for complete detail. ### Do you have connecting rooms? No, we do not have connecting rooms but we can do our best to put groups in close proximity to one and other. ### I have questions about my bill. Who do I call? You can contact our front desk at [604-935-3495](tel:604-935-3495) ### What forms of payment are accepted? We accept Master Card, Visa and American Express. --- View this page online: https://www.horstmanhouse.com/faq