To avoid any misunderstanding, please take a moment to note our policies
CHECK-IN INSTRUCTIONS:
HORSTMAN HOUSE
4653 Blackcomb Way
Check in : 4:00pm Check out: 10:00am
Front Desk Hours:
Winter (December-April)/Summer (July-September)
Friday 9am-11pm | Saturday 8am-11pm | Sunday-Thursday 9am-5pm
Spring (May-June)/Fall (October-November)
Friday 9am-11pm | Saturday 8am-11pm | Sunday-Thursday: CLOSED
AFTER HOURS CHECK-IN: All after hours check in need to go to Le Chamois. If arriving outside of Le Chamois desk hours, you need to pre arrange.
Deposits & Cancellations
Standard SeasonCancellation Policy
To receive a refund, during standard season, on an existing reservation the guest must cancel 7 days or more prior to arrival. For qualifying reservations guest will receive the amount paid minus a 10% administrative fee. If reservation is canceled within 7 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
Deposit Policy
A 50% deposit is due at time of reservation and the remaining balance is due 7 days prior to arrival
Peak Season
Cancellation Policy
To receive a refund, during peak season, on an existing reservation the guest must cancel 30 days or more prior to arrival. For qualifying reservations guest will receive the amount paid minus a 10% administrative fee. If reservation is canceled within 30 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
Deposit Policy
Feb 14, 2025 - Feb 22, 2025, Dec 20, 2024 - Jan 4, 2025
A 50% deposit is due at time of reservation and the remaining balance is due 30 days prior to arrival
CANCELLATION, CHANGE OR NO-SHOW
**Note: Travel insurance is highly recommended to cover any unforeseen events.
OTHER
Credit Cards Accepted: Visa, Mastercard or American Express. Maximum of one credit card per reservation accepted. If the credit card holder is a different person from the reservation holder, a credit card authorization form must be remitted in order to process the reservation. Third party reservations will not be accepted without a copy of the authorization form on file.
Damage Waivers/Security Deposit:
A safety deposit of $500 may be required for your unit. If a deposit is required it will need to be paid upon arrival. The guest authorizes Whistler Premier to charge to the credit card on file the costs of any additional damage, incidentals and/or applicable fees resulting from the non-compliance with any policy, even if this charge exceeds the security deposit.
Minimum Age Requirements: Guests must be a minimum age of 25 years in order to make a reservation and must occupy the unit for the entire duration of the stay. The Majority of Guests in any given party must be a minimum of 25 years old. Clients will be asked to provide identification when checking in to ensure that they meet the age requirement. Any reservation made under false pretenses will be subject to forfeiture of advance payment, and the eviction of the entire party.
Extra person charges: Extra adults over the base occupancy per unit will be charged $25 per adult per night. Children 18 and under are free, while using existing beds.
Parking charges: Parking at the Horstman House is included for one vehicle .We might be able to accommodate additional vehicles but there will likely be a cost involved for these vehicles. We advise guests to check the available parking options with our front desk team prior to arrival. Parking violations are vigorously enforced by ticketing and towing. Please ensure your vehicle is parked properly with a valid ticket on your dash. Whistler Premier is not responsible for any towing charges incurred for vehicles improperly parked or those lacking a valid parking ticket. Please note that we do not offer over height parking.
Pet/Smoking Policy: Sorry, NO PETS and NO SMOKING in any of our accommodations. A minimum fee of $250 will apply should this policy be violated.
Bike Storage: Horstman House has a secure bike storage. Please note, that bikes are not permitted in guest rooms, under any circumstances . A $250 fine will be issued, should this policy be violated. Please bring your own lock. We suggest that the quality of the bike lock, should be comparable to the value of your bike. Whistler Premier is not responsible for any lost, stolen, or damaged bikes.
Peace of Mind Program: The Reservation Fee charged on your booking includes the Peace of Mind (POM) damage coverage program. POM provides up to $3,000 of coverage against accidental damage to the unit or its contents during your stay. You are encouraged, but not required, to report any accidents so they can be addressed quickly. Damage that exceeds $3,000 in value or is related to carelessness, vandalism, intentional misuse of the property, or illegal activities is not covered by the Peace of Mind program. Such costs will be your responsibility and will be charged against the credit card on file with your reservation.
DISCLAIMER
Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Whistler Premier Resorts reserves the right to relocate the guests to another unit of equivalent or superior quality. Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.
*Please note, that each Whistler Premier unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the first night or two of a guest’s stay, will be supplied. Additional supplies may be purchased at the front desk, or at one of the stores in Whistler Village.