Horstman House 311

Thank you for sharing your feedback. We’re glad you enjoyed the quiet location, easy check-in process, and overall value of your stay. We sincerely apologize for the cleanliness issues you encountered, including the popcorn left by previous guests, the stained carpet, limited towels, and the condition of the pool area. This is not the standard we aim to provide. We’ll share your feedback with our housekeeping and maintenance teams so these areas can be addressed. We hope to have the opportunity to provide you with a much better experience in the future.

Thank you for your lovely review and for rating your stay 4.5. We’re glad you enjoyed the family-friendly location, full kitchen, helpful front desk service, and the balcony view. We appreciate your feedback about air conditioning and are happy the fans helped make your stay comfortable.

Thank you for sharing your feedback. We understand the confusion caused by receiving Aspen emails and confirmations after your reservation was moved to another accommodation due to the flood. We would like to clarify that the Aspen notification you initially received was sent before the change to your accommodation. Our standard process is to send check-in instructions and reservation information in advance, so it is expected that you would have received this communication before the unit change was finalized. Once the change was made, our team contacted you by message and sent updated arrival instructions with the correct accommodation information. It’s possible that a system error resulted in the Aspen email being resent after your accommodation had already been changed. We apologize for any confusion this may have caused and appreciate your understanding.

We are so pleased to learn that you enjoyed your overall stay, David, and we hope to welcome the opportunity to host you again in a very near future!