Rohan

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Jul 15, 2026, 8:27 AM

The good: Check in process was easy. Grounds were nice. We enjoyed the pool and the outdoor grill. Location was great with easy access to trails and the village. Our unit was typical of a mountain lodge. The bed sheets were crisply ironed which was nice except they rustled loudly every time one of us moved. The bad: The unit did not have air conditioning and it was too warm for sleeping comfortably even with the provided floor fans. The unit stayed around 26-28°C or 78-82°F. Around 3 AM, the living room area was cool enough for comfortable sleep if you wanted to sleep on the pullout sofa which was not comfortable. The bedrooms were never less than 26°C or 78°F. Later in the evening on our arrival day, I went to unpack groceries we’d purchased and discovered that the kitchen was dirty. The countertops had crumbs, the stovetop had food crumbs, as well as food underneath the burners in the burner pans. The coffee pot still had old grounds in it and the inside of it was disgusting and full of grounds. The carafe had old, burnt coffee in the bottom. At that point, it was after 10 PM, so I cleaned the kitchen and the bathrooms because I didn’t trust the cleaning person’s cleaning capabilities. For the price of the room, I definitely expected a better experience.

Property response

Thank you for your detailed feedback. We’re glad you enjoyed the location, grounds, pool, and easy check-in, but we’re very sorry for the cleanliness issues in the kitchen and the discomfort caused by the heat in the unit. This is not the standard we strive for, and we understand how disappointing it must have been to arrive and find the unit not properly prepared. We will be addressing this with our housekeeping team to ensure it does not happen again. We appreciate you taking the time to share your experience and hope we have the opportunity to host you again for a much improved stay.

Schöne Anlage | Sehr schöne Hotelanlage. Tolle Blockhäuser, wo Einzelzimmer buchbar sind. Schönes Bad. | Restaurant hatte geschlossen und im Ort gibt es nur wenige Möglichkeiten etwas zu essen. Die Güterzüge sind laut hörbar.

Property response

Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie die schöne Anlage sowie das Badezimmer genossen haben. Ebenso danken wir Ihnen für Ihre Hinweise bezüglich des geschlossenen Restaurants, der begrenzten Essensmöglichkeiten in der Umgebung und der Geräuschkulisse. Ihr Feedback ist sehr wertvoll und wird mit unserem Team geteilt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Overall good experience as always. Not impressed about having to take out all the garbage and recycling, especially with no elevator. That's a lot of trips up and down the stairs when you are trying to check out. Not a good last impression for guests.

Property response

We always appreciate guest feedback and thank you for sharing your review, Chris. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We sincerely apologize that the elevator was out of order during your stay. Rest assured we are doing our best to get is fixed as soon as possible. We hope to have the pleasure of welcoming you back soon!

Horstman House 303

August 2026

September 2026

Bathroom

Bedroom and laundry

Entertainment

Heating and cooling

Home safety

Internet and Office

Kitchen

Outdoor and garden

Parking and facilities

Not Included

Rohan

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